Privacy Policy
This Privacy Policy describes how we collect, use and protect your personal information when you visit or make a purchase from our website. By using our site, you agree to the collection and use of information in accordance with this policy.
Information we collect
When you visit our website, we may collect personal information you provide directly, including your name, email address, phone number, shipping address and billing address when you place an order or contact us. We also collect order information, including the products you purchase, delivery details and order history. Payment information is processed securely by our payment providers and we do not store or have access to your full payment details such as credit card numbers. We may also collect website usage information, including IP address, browser type and pages visited, via cookies and similar technologies to help improve our site experience.
How we use your information
We use your information to process and fulfil orders, communicate with you about your order or account, send emails you have opted into such as order updates, newsletters or promotions, improve our website, products and services, and meet legal and regulatory requirements. We only collect information that is reasonably necessary to operate our business and provide our services.
Sensitive information
Sensitive information may include details relating to health, dietary preferences or allergy considerations if you contact us directly with questions about our products. We handle sensitive information with care and only use it for the purpose for which it was provided. We do not collect sensitive information unless it is voluntarily provided and we do not use it for marketing or share it with third parties without consent, unless required by law.
Sharing your information
We only share personal information with trusted third parties where necessary to operate our business, including payment processors, delivery and logistics providers, email and marketing platforms you have opted into, and website and analytics providers. These third parties are only given access to the information required to perform their services and are required to protect your data. We do not sell your personal information.
Data storage and security
We take reasonable steps to protect your personal information from misuse, loss, unauthorised access or disclosure and store data securely using trusted systems. While no online system is completely secure, we follow industry best practices to safeguard your data.
Cookies
Our website uses cookies to improve browsing experience, analyse website traffic and support marketing activities. You may disable cookies through your browser settings, however some features of the site may not function as intended.
Marketing communications
If you subscribe to our emails, you may receive updates, education and promotional content. You can unsubscribe at any time via the link in our emails or by contacting us.
Accessing or updating your information
You may request access to or correction of your personal information by contacting us.
Changes to this policy
We may update this Privacy Policy from time to time. The most current version will always be available on our website.
Contact us
If you have any questions about this Privacy Policy or how we handle personal information, please contact us via our website.