Last updated: 15 August 2026

We take the quality and safety of every Petite Meal Co order seriously. If something isn’t right with your delivery, please get in touch at hello@petitemealco.com and we’ll work with you to resolve it.

Change of mind

As Petite Meal Co products are perishable frozen foods, we’re unable to accept returns, exchanges or refunds for change of mind once your order has been dispatched.

This includes circumstances where your baby or child does not enjoy a particular meal, flavour or texture.

Damaged, incorrect or missing items

If your order arrives damaged, contains an incorrect item or an item is missing, please contact us as soon as possible at hello@petitemealco.com.

Please include your order number, a brief description of the issue and photos of the affected products and packaging where relevant.

Once we’ve reviewed the issue, we’ll provide an appropriate resolution, which may include a replacement, store credit or refund depending on the circumstances and your rights under Australian Consumer Law.

Frozen deliveries

Our meals are delivered frozen and should be transferred to your freezer as soon as possible after delivery.

If your order arrives and you are concerned that the products have thawed or may no longer be safe to consume, please do not consume or refreeze them.

Contact us as soon as possible at hello@petitemealco.com with your order number and photos of the products and packaging where possible.

If your products have been compromised during delivery, we’ll provide an appropriate remedy in accordance with your rights under Australian Consumer Law.

Order changes and cancellations

If you need to change or cancel your order, please contact us at hello@petitemealco.com as soon as possible.

We’ll always do our best to accommodate changes. However, once an order has entered preparation, packing or dispatch, we may be unable to change or cancel it.

Delivery information

Customers are responsible for providing accurate and complete delivery information when placing an order.

Please check your delivery address carefully before completing your purchase and ensure there is a safe location for your order to be left if you will not be home.

If an order cannot be delivered due to incorrect or incomplete delivery information provided at checkout, we may be unable to provide a replacement or refund unless otherwise required by Australian Consumer Law.

Ingredients and allergens

Please carefully review the ingredients and allergen information provided for each product before ordering.

We cannot offer a refund or replacement simply because a product contains an ingredient or allergen that was clearly disclosed before purchase.

If you believe a product has been incorrectly labelled, contains an undeclared allergen, or differs from the ingredient or allergen information provided at the time of purchase, please do not consume or serve the product and contact us immediately at hello@petitemealco.com.

Australian Consumer Law

Nothing in this Returns & Refunds Policy excludes, restricts or modifies any rights or remedies available to you under the Australian Consumer Law.

Our products come with consumer guarantees that cannot be excluded under Australian Consumer Law.

If a product is faulty, unsafe, significantly different from its description or otherwise fails to meet a consumer guarantee, you are entitled to the remedies available to you under Australian Consumer Law.

For a major failure, you may be entitled to choose a refund or replacement. For other failures, we are entitled to provide an appropriate remedy within a reasonable time.

Contact us

If you have any concerns about your order, please contact:

Petite Meal Co
hello@petitemealco.com

Please include your order number and, where relevant, photos of the product and packaging so we can resolve the issue as quickly as possible.